Author Topic: Email Request - Update your payment information  (Read 3133 times)

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Offline Campbell Sinclair

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Email Request - Update your payment information
« on: 15/12/2015, 11:17:04 AM »
Hi Everyone,

To keep update to date with security and technology, we have changed our billing over to a new platform.  For those that pay their recurring subscription by credit card, we will be sending out reminders to re-supply or update your information with the new platform.  The first of these went out last night, and this post is to confirm it was a legitimate request from Share Wealth Systems.  You can see from the link in the example email below, that it is a secure https://  link with the sharewealthsystems-aus account within the link.  The link is encrypted and unique to you.

If you would like it resent again immediately, please let us know via support@sharewealthsystems.com.  Otherwise we will send out a number of reminders in the coming weeks.

For those people that currently pay manually via Bank Transfer (or via their Super fund) and would like it to become automated on a credit card (your Super Fund could then transfer over to your Credit Card for this charge) email us and we can send through a link to securely add a credit card to your account and automate your Share Wealth Systems billing immediately on your next billing date.

The email is pasted below so you are aware of what to expect. 

Quote
Dear <firstname>,

To improve your customer experience and to simplify our internal processes, we have recently transferred our billing over to a new platform that uses the latest in technology and security. The new platform will make your subscriptions more transparent and easier to manage.

Although most of the transfer process should be seamless, we would like to take this opportunity to ask you to re-supply or update your payment details. To assure you that this is a legitimate request from Share Wealth Systems, we have included your name and Member Id details that we currently have on file.

First Name: <firstname>
Last Name: <lastname>
Member ID: <memberID>

Please click on this link to provide the payment details:

https:// sharewealthsystems-aus.chargebee.com/pages/........  (Example only for Forum post)

This is a scheduled email.  If you run into any issues, or are unsure about this email, please contact us in the morning;

Ph: 1300 786 257
Email: support@sharewealthsystems.com

Thank you for your business.

Accounts

Share Wealth Systems
T: 03 9585 0300 | T: 1300 786 257 | F: 03 9585 0777
Suite 101 / 75 Tulip Street, Cheltenham VIC 3192
accounts@sharewealthsystems.com
www.sharewealthsystems.com

*In providing computer software packages, methodologies and training, Share Wealth Systems does not take into account the investment objectives, financial situation and particular needs of any particular person. Before making an investment decision on the basis of a computer software package, the investor or prospective investor needs to consider, with or without the assistance of a securities adviser, whether the advice is appropriate in light of the particular investment needs, objectives and financial circumstances of the investor or prospective investor. Australian Financial Services Licence No: 250900
« Last Edit: 15/12/2015, 11:44:56 AM by David Sayer »